Refund policy

RETURNS

You may return eligible items within 14 days from the date your order is delivered. Approved refunds will be issued using the same payment method that was used to place the original order.

Customers are responsible for covering the cost of return shipping.

Original shipping charges, handling fees, and any additional delivery surcharges are non-refundable.

Once your return has been shipped, please send the tracking number to haftinausa@gmail.com.

RETURN ADDRESS (Please contact us before returning your item)

HAFTINA TEXTILE GROUP SP. Z O.O.
Wincentego Witosa 40
97-300 Piotrków Trybunalski
Poland

FINAL SALE ITEMS

Custom-made and personalized products are considered final sale and cannot be returned. This includes items made in special colors, finishes, non-standard sizes, or other customized variations. Please make sure all details are correct before completing your purchase.

EXCHANGES

We currently do not offer direct exchanges. If you would like to order a different size, color, or variation, please return the original item first and place a new order for the option you prefer.

DAMAGED OR INCOMPLETE ORDERS

If your package arrives damaged or your order is incomplete, please contact us as soon as possible. To help us resolve the issue quickly, include a short description of the problem and photos whenever possible.

NEED MORE HELP?

If you have any additional questions about a return or your order, please feel free to contact us. We will do our best to make the return process simple and straightforward.